Tim Milauskas, Director of Operations at the Milauskas Eye Institute in Rancho Mirage, CA

Even implementing best-of-breed software requires strong leadership, a solid change management plan, and persistence in pursuit of your practice goals. That’s what Tim Milauskas, Director of Operations at the Milauskas Eye Institute in Rancho Mirage, CA, discovered during his successful implementation of Surgiorithm.

Surgiorithm’s at-home patient education platform boosts premium procedure adoption, increases patient satisfaction, and saves chair time

Surgiorithm’s at-home patient education platform boosts premium procedure adoption, increases patient satisfaction, and saves chair time. But it only works if physicians, staff, and management are committed to doing what it takes to drive results. Through careful planning, they doubled their cataract premium IOL sales after 6 months.

Educating physicians and staff on your goals and objectives is essential, Milauskas says. Identify physicians and staff who have growth-oriented mindsets to champion the project within your practice, he recommends. Milauskas also found value in regular meetings. With consistent check-ins between the practice and Surgiorithm, you can better assess results, provide feedback, and incorporate changes to the program so it optimally reflects your practice’s workflow and style.

As with any change, you’ll experience technical issues and other hiccups, says Milauskas. But if the level of commitment and persistence is there, practices can overcome any issues that arise. The bottom line? Work with your software, and it will work for you.

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